Our quality and customer care policy is at the bottom of this page
Funding Access to Energy
The Big Lottery Fund gives out millions of pounds from the National Lottery every year to community groups and to projects that improve health, education and the environment.
Funding Ecostiler
CONCERTO supports local communities, as clearly defined geographical areas or zones, in developing and demonstrating concrete strategies and actions that are both sustainable and highly energy efficient. Interactions and relevant energy flows between centralised and decentralised energy supplies and demands can be identified, measured and assessed.
Funded Get Stockwell Cycling and Save Energy in Stockwell
London Borough of Lambeth
Funding Greener Foods
London Sustainability Exchange and London Development Agency
Funding our marketing material
Ideas that Matter is an initiative that was launched world-wide by Sappi in 1999 to provide substantial grants that enable the implementation of creative ideas designed to support social and environmental causes.
We are committed to providing a quality service to all clients and service users. We recognise that our clients and customers are the most important aspect of our business, and our policies are written with this focus in mind. We have a team of people who are responsible for the delivery of services, and we continually strive to improve this standard. Our post project review system is one of the mechanisms to ensure we have ongoing dialogue with our clients even after our work is complete.
We would always like to hear from you if you have feedback on any aspect of our organisation. You can email, call or we can arrange a face to face meeting with your project officer, team leader or the managing director.
Security is very important to us, we will keep all personal information private and confidential, and we never sell information to third parties, although we may contact customers from time to time.
If you do have a complaint about the staff or service, our Complaints Policy outlines how we will handle your issue. This is available in writing, or electronically, upon request.